If you’re encountering the "Cannot connect to server. Please try again" error in VPN Proxy Master, it can be frustrating. This guide will walk you through effective troubleshooting steps to help resolve the issue and get you back online quickly.
1. Verify Your Internet Connection
The first step in resolving connectivity issues is to ensure that your internet connection is stable. To troubleshoot, disconnect from the VPN and check whether your device can access websites or other online services. You can test your internet speed using tools like Speedtest.net
2. Choose a Server Closer to Your Location
Your VPN speed is directly influenced by the physical distance between your device and the server you connect to. The farther the server, the more noticeable the bandwidth loss will be, as it takes longer for data to travel. To improve connection speed, select the nearest server or opt for the top server listed in the app. These typically offer the best performance with the strongest signal.
3. Update Your VPN App
We continuously improve the VPN Proxy Master app to ensure optimal stability and performance. If you're not using the latest version of the app, you may experience connection issues. Ensure automatic updates are enabled so you’re always running the most up-to-date version for a seamless experience.
4. Switch VPN Connection Protocols
If your connection is unstable, changing your VPN connection protocol may help. While OpenVPN (Automatic) is typically the best option for most users, you can try switching to IPSec/IKEv2 if necessary.
5. Switch Your Internet Service Provider (ISP)
Some ISPs block VPN traffic through techniques like port blocking or IP address filtering. If you're unable to connect when using a VPN, your ISP might be restricting access. To resolve this, switch to a different VPN server or consider switching to a different ISP.
6. Restart Your VPN App and Device
A simple restart can fix many minor connection problems. Close the VPN Proxy Master app, restart your device, and try reconnecting. This refreshes your device's network settings and can resolve any temporary issues.
7. Temporarily Disable Firewall or Antivirus Software
Your firewall or antivirus software might be preventing your VPN from connecting. To test this, temporarily disable these programs and check if the issue is resolved. If disabling them works, you may need to adjust the settings to allow the VPN through your firewall or antivirus software.
8. Reduce Network Congestion
If multiple devices are using the same network, it could cause network congestion, leading to slow VPN speeds and connection problems. Try disconnecting other devices from the network or switch to a wired connection to improve your VPN connection speed.
9. Clear DNS Cache
Clearing your device's DNS cache can sometimes resolve connection issues, as cached DNS data may conflict with the VPN. Here’s how to clear the cache:On Windows: Open Command Prompt as Administrator and type ipconfig /flushdns, then press Enter. On Mac: Open Terminal and type sudo killall -HUP mDNSResponder, then press Enter. Once cleared, try reconnecting to the VPN.
10. Reinstall the VPN App
If none of the above steps resolve your issue, try uninstalling and reinstalling the VPN Proxy Master app. This can fix corrupted files or settings that may be preventing a successful connection.
11. Contact Customer Support
If you’ve tried all of the troubleshooting steps and the issue persists, contact our support team for further assistance. Provide details of any error messages or specific issues you're encountering, and we will help you resolve them as quickly as possible.