Antivirus or firewall software may terminate a VPN connection for a variety of reasons, including false positive detection.
How to check if you are blocked by Antivirus or Firewall softwares?
- Disable Antivirus/Firewall softwares
- Connect to a VPN Proxy Master server location
If you can successfully connect to VPN Proxy Master after disabling the antivirus or security software, such programs are likely blocking your VPN connection.
How to whitelist VPN Proxy Master in your Antivirus or Firewall softwares?
1. Go to Settings:
Click on the settings of your Antivirus or Firewall softwares.
2. Click on the Exclusions or Exceptions Section:
You may need to find an option in settings that can whitelist your Antivirus or Firewall softwares. Names of the options can vary from different programs.
3. Add VPN Proxy Master as an Exception:
Find VPN Proxy Master and change the setting to Allow.
If you encounter any issues or need more detailed information, consult the specific antivirus or firewall providers for further assistance.
After whitelisting VPN Proxy Master, please restart VPN Proxy Master and connect again.