Having trouble making a payment? Whether you’re trying to subscribe to Premium or renew your plan, payment issues can happen for a few different reasons. Here's how to troubleshoot and fix it quickly.
🔍 Common Reasons for Payment Issues
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Card Declined by Bank
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Your bank may have blocked the transaction for security reasons
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The card may not support international or digital transactions
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Insufficient Funds
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Double-check your account balance
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Wrong Payment Info
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Expired card or incorrect billing details
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App Store or Google Play Issues
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If you’re paying through the app store, billing errors may come from Apple ID or Google Play account
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VPN Interference
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Ironically, an active VPN connection may block some app store payment processes
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✅ What You Can Try
📲 1. Restart and Try Again
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Close the app completely
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Reopen it and try the payment process again
🔄 2. Switch Network
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Try using a different Wi-Fi or mobile network
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Turn off your VPN temporarily during the payment process
💼 3. Use a Different Payment Method
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Try another card or payment option
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For iOS: Check your Apple ID payment settings
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For Android: Go to Google Play > Payments & Subscriptions > Payment Methods
🔧 4. Update the App
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Make sure you’re using the latest version of VPN Proxy Master
🧾 5. Check Your App Store Account
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Make sure your Apple ID or Google account is in good standing and has no billing holds
📩 Still Not Working?
If the issue persists, please contact us with the following details:
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What device you’re using (iOS, Android, etc.)
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What payment method you tried
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Screenshot of any error message (if possible)
Our support team is here to help 24/7!