Payments may fail for various reasons. Here are a few tips you might find useful. To avoid multiple charges or temporary hold of funds, please do not make repeated attempts to complete a purchase.
1. Network issues.
Please check the internet status, you could change the network or network operator to solve the problem.
2. Insufficient funds.
Please check if your bank account has enough credit to make the payment.
3. Incorrect information.
The information you provided when making the purchase must match the details on your credit card. For example, the expiration date.
4. Fraud detection.
This usually happens when you try to make a payment while connected to a VPN or when using a proxy. Having an unusual IP address (such as an IP address of a country different from the one where your credit card was issued) may also be the cause. Kindly disable the VPN and try again.
If you have any further questions, our customer support team will help you 24/7 over live chat or email.